Reference

Terms That Cover Your Account on kedai178

These terms set out what you agree to when you open and use your kedai178 account — from how deposits via DANA, OVO, and GoPay are handled to how we manage access and account activity.

Account EligibilityWallet Deposits: DANA, OVO, GoPayAccess by Eligible RegionAccount Activity RulesDispute Process
kedai178 Terms That Cover Your Account on kedai178
HOW WE HANDLE IT

Account Security and Data Practices

We keep your account data and transaction records secure. Here is how we handle the key areas covered by these terms.

Account Security

Your account is protected with password authentication and OTP verification on login. We do not share your credentials with third parties, and wallet links to DANA, OVO, or GoPay are verified at your end through the wallet app itself.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your data by contacting support with your account email.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser settings at any time without losing account access.

Requesting Changes

To update your registered details, close your account, or ask about data held on you, contact support via live chat or email. We will verify your identity before making any changes to your account record.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles policy questions directly. Bring your account details when you get in touch so we can look things up without delay.

Team online

Live Chat

Open the chat window from your account dashboard. Available for account and policy questions during our support hours.

Email Support

Send your query to our support address. Include your registered account email so we can match your record and respond accurately.

Help Centre

Our help pages cover common terms questions — account eligibility, wallet rules, and how to request account changes or closure.

Common Questions About These Terms

Straight answers to what people actually ask about the terms on kedai178.

These terms apply to anyone who opens an account on kedai178. By registering, you confirm you are eligible under local law and agree to the rules covering account use, deposits, and withdrawals.

Yes. Deposits and withdrawals via DANA, OVO, and GoPay are covered. Each wallet provider also applies its own transaction rules, which sit alongside ours and are not overridden by these terms.

We update the revision date at the top of this page when terms change. Continuing to use your account after that date means you accept the revised terms. Close your account before the change takes effect if you do not agree.

Contact support via live chat or email with your registered account details. We will verify your identity, process any pending withdrawal to your linked wallet, and close the account once the balance is cleared.

Send a request to our support email from your registered address. We will verify your identity and provide a summary of the data we hold on your account within a reasonable timeframe.

Raise it through live chat or email with your account email and the transaction reference. We review disputes against our transaction logs and the wallet provider record, then respond with our findings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.