Reference

How kedai178 Handles Your Personal Data

When you open an account with kedai178, you share information with us — your contact details, wallet IDs for DANA, OVO or GoPay, and your session activity.

Account data protectionWallet privacy — DANA, OVO, GoPayCookie and session controlData deletion on requestIndonesia-region policy

Explore the Lobby Read FAQ

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Your account security sits on a few practical layers. Passwords are stored in hashed form — we never hold them in plain text and our own staff cannot read them. Sessions are tied to your device fingerprint, so a login from an unfamiliar device triggers an OTP verification step to your registered phone. Cookies track your session state and wallet preference so you don't re-enter your DANA or GoPay details on every visit. You can clear or block cookies in your browser settings, though doing so will reset your session and preferences each time.

Encrypted Storage

Account credentials and linked wallet references — DANA, OVO, GoPay — are stored with encryption at rest. Raw wallet numbers are never exposed in plain logs.

Session Cookies

We use session cookies to keep your lobby state intact as you switch between a mobile browser and desktop. You can manage cookie preferences in your browser at any time.

Data Retention Policy

Active account data is kept for the life of your account. After account closure, we retain only what local law in Indonesia requires, then delete the rest on schedule.

Third-Party Access

Only payment processors handling your DANA, OVO or GoPay transactions receive relevant data. No advertising networks receive your personal account or wallet information.

What Information We Collect and Why

kedai178 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect two types of information: what you give us directly, and what your device shares automatically. Direct information includes your registered name, email address, phone number, and the e-wallet identifier you link for deposits or withdrawals — whether that's your DANA account number, OVO phone

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ID, or GoPay wallet reference. We use this to verify your account, process transactions and send you account-related messages. Device information — browser type, IP address, screen size, and session timestamps — is logged automatically each time you access the lobby. We use this data to
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detect unusual login patterns, keep your session stable across a phone and desktop browser, and serve the correct regional experience. We do not sell your personal data to third parties. We share data only with payment processors like DANA, OVO and GoPay, strictly to complete the
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transactions you initiate. Retention periods depend on applicable local law and our internal compliance schedules. Where local law in Indonesia requires a minimum retention period, we follow it. Where it does not, we keep data only as long as your account is active or as long
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as we need it to resolve a dispute. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see what data we hold, correct something inaccurate, or ask us to delete your account information, you can contact our support team through any of the channels below. We aim to respond to data requests within the timeframe required by applicable local regulations. For wallet-related queries — such as confirming which GoPay or OVO reference is linked to your account — our team can pull that record securely once your identity is verified.

Live Chat Support Open the chat icon in the bottom corner of any page. Confirm your registered email and we'll locate your data profile and respond to your request directly.

Email Data Request Send a written data request to our support email address. Include your account username and the specific data action you need — access, correction or deletion.

Account Settings Panel Some changes — like updating your linked phone number or switching your active e-wallet from OVO to DANA — can be done directly inside your account settings without contacting support.

Common Questions About Your Data and This Policy

These are the questions we hear most often about how kedai178 handles account and wallet data. If your question isn't here, reach out via live chat or email and we'll give you a specific answer.

We collect your name, email, phone number, and the e-wallet ID you link — such as your DANA or GoPay reference. We also log device and session data automatically for security purposes.

Wallet references are stored in encrypted form. Support staff see a masked version sufficient to verify your account, not the full wallet number in plain text.

Yes. Contact us via live chat or email with your registered username and request a data summary. We'll compile and send it within the timeframe local regulations require.

Send a deletion request through email or live chat. After identity verification, we close your account and delete personal data beyond what local law requires us to retain.

No. We share data only with the payment processors that handle your DANA, OVO or GoPay transactions. No advertising networks or unrelated third parties receive your personal information.

Yes, wallet updates can be done in your account settings panel. For larger changes like registered email or phone, contact support and complete the identity verification step first.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoShopeePay Withdraw Guide InfoAbout Us

How kedai178 Handles Your Personal Data

Data Handling, Cookies and Account Security

Encrypted Storage

Session Cookies

Data Retention Policy

Third-Party Access

Reach Us About Your Privacy Rights

Common Questions About Your Data and This Policy

01 What personal data does kedai178 collect when I open an account?

02 Is my GoPay or OVO wallet number visible to kedai178 staff?

03 Can I request a copy of the data kedai178 holds about me?

04 How do I ask kedai178 to delete my account data?

05 Does kedai178 share my data with advertisers or other platforms?

06 Can I update my linked wallet — for example, switch from OVO to DANA?

Privacy Policy

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