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Understand the Rules Before You Start

These legal terms set out how your account with kedai178 works — what you can do, what we expect, and how payments via DANA, OVO, and GoPay are handled within applicable local law.

Account Terms ApplyDANA · OVO · GoPay ConductIndonesia Eligibility RulesPolicy Contact AvailableRegion-Dependent Access
kedai178 Understand the Rules Before You Start
HOW WE HANDLE YOUR DATA

Security, Retention, and Your Account Rights

Your account data — including wallet identifiers for DANA, OVO, and GoPay — is handled with standard encryption in transit and at rest. We retain transaction records for the period required by our internal compliance process. You have the right to request a summary of what data we hold on your account; submit that request via the in-account form or the email channel listed above. Cookie data from your browser sessions is used to maintain your logged-in state and to keep the mobile interface consistent across sessions. We do not sell your personal data to third parties.

Data Encryption

Account information and wallet linkage details — including DANA, OVO, GoPay identifiers — are encrypted during transmission and in storage at our end.

Transaction Retention

We keep payment records for an internal compliance period. You can request a copy of your transaction history through the in-account help form at any time.

Cookie and Session Policy

Browser cookies maintain your session state and device continuity across mobile and desktop. You can clear cookies via your browser settings, which will log you out.

Data Request Rights

Submit a written data request via email or the in-account form. We aim to respond with your account data summary within the timeframe our policy sets out.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about your account terms, a transaction dispute, or a data request, our support team handles legal-adjacent queries through the channels below. Response times vary; policy and account disputes are treated as priority cases. Come with your account details and, where relevant, the wallet reference number from your DANA, OVO, or GoPay transaction history.

Team online

Live Chat

Open the chat widget in your account dashboard. For legal or policy queries, select the account or compliance topic so it routes to the right team.

Email Support

Send a written request to our support email address listed in your account settings. Include your registered mobile number and the nature of the legal query.

In-Account Form

Log in, go to Help, and submit the contact form. Attach any wallet transaction references from DANA, OVO, or GoPay that are relevant to your dispute.

Common Legal and Policy Questions

These are the questions we get most often about account terms, eligibility, data, and what happens when something goes wrong with a payment. If your question is not here, use the live chat or in-account form.

Account eligibility depends on local law in your region. We accept registrations only where access is permitted. If local law in your area restricts the service, your account will not be approved.

First, check your DANA transaction history for the reference number. Then contact support via live chat with that reference. We will cross-check the deposit log and resolve the discrepancy.

No. Your payment wallet must be registered in your own name. Using another person's OVO, GoPay, or DANA account violates our terms and may result in account suspension.

Log in and use the in-account Help form to submit a data request. Alternatively, send an email from your registered address. We will respond with your account data summary as per our retention policy.

We may update our terms periodically. Continued use of your account after a revision is posted constitutes acceptance. We recommend reviewing the legal page when you log in after a period of inactivity.

Contact support via email with your account details and the reason for your dispute. Legal and account compliance queries are escalated to the right team and reviewed before a final decision is communicated.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.